Payment Policy

Payment Policy

Definitions

Qooley Application” means the Application used by Traveler to book any “Activity” or “Service”

QooleyBiz Application” means the Application on which a local can register to be a “Qooley”.

Site” means the website http://www.Qooley.com

Qooley” means the local (or, the “Service Provider”) who creates “Service” or “Activity” on QooleyBiz Application for the purposes of listing the “Service” or “Activity” on Qooley Application for the travelers to be able to book.

Traveler” means the person(s) booking any “Activity” or “Service” via the Qooley Application.

Activity” means services offered by a Qooley (or, the “Service Providers”).

Member” means any user registered on the Application or Site (Traveler and/or Qooley).

Booking Request” means request sent by the Traveler to the Qooley to book a particular “Activity” (or “Service”), still pending approval of the booking from the Qooley.

Booking Request Period” means the time period starting from the time when a Booking is requested by a Traveler (as determined by Qooley, LLC in its sole discretion), within which a Qooley (or, the “Service Provider”) may decide whether to confirm or reject that Booking Request, as stated on the Site, Application or Services. Different Booking Request Periods may apply in different places.

Qooley Credit” means credits earned by Members as awarded by Qooley, LLC for using the Application or Site.

Payment Terms, Cancellations & Refunds

General Terms

You understand that use of the Services may result in charges to you for the services or goods you receive (“Charges”). Qooley, LLC will receive and/or enable your payment of the applicable Charges for services or goods obtained through your use of the Services. Charges will be inclusive of applicable taxes where required by law. Charges may include other applicable fees, tolls, and/or surcharges including a booking fee, municipal tolls, airport surcharges or processing fees for split payments.

All Charges and payments will be enabled by Qooley, LLC using the preferred payment method designated in your Account, after which you will receive a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Qooley, LLC may use a secondary payment method in your Account, if available. Charges paid by you are final and non-refundable, unless otherwise determined by Qooley, LLC.

As between you and the Company (Qooley, LLC), the Company (Qooley, LLC) reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in Qooley, LLC’s sole discretion. Qooley, LLC will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. Qooley, LLC may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. You may elect to cancel your request for Services at any time prior to the commencement of such Services, in which case you may be charged a cancellation fee on a Third-Party Provider’s behalf. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback. Qooley, LLC may use the proceeds of any Charges for any purpose, subject to any payment obligations it has agreed to with any Third-Party Providers or other third parties.

In certain cases, with respect to Third Party Providers, Charges you incur will be owed directly to Third Party Providers, and Qooley, LLC will collect payment of those charges from you, on the Third-Party Provider’s behalf as their limited payment collection agent, and payment of the Charges shall be considered the same as payment made directly by you to the Third-Party Provider. In such cases, you retain the right to request lower Charges from a Third-Party Provider for services or goods received by you from such Third-Party Provider at the time you receive such services or goods, and Charges you incur will be owed to the Third-Party Provider. Qooley, LLC will respond accordingly to any request from a Third-Party Provider to modify the Charges for a particular service or good. This payment structure is intended to fully compensate a Third-Party Provider, if applicable, for the services or goods obtained in connection with your use of the Services. In all other cases, Charges you incur will be owed and paid directly to Qooley, LLC or its affiliates, where Qooley, LLC is solely liable for any obligations to Third Party Providers. In such cases, you retain the right to request lower Charges from Qooley, LLC for services or goods received by you from a Third-Party Provider at the time you receive such services or goods, and Qooley, LLC will respond accordingly to any request from you to modify the Charges for a particular service or good. Except with respect to taxicab transportation services requested through the Application, Qooley, LLC does not designate any portion of your payment as a tip or gratuity to a Third-Party Provider. Any representation by Qooley, LLC (on Qooley, LLC’s website, in the Application, or in Qooley, LLC’s marketing materials) to the effect that tipping is “voluntary,” “not required,” and/or “included” in the payments you make for services or goods provided is not intended to suggest that Qooley, LLC provides any additional amounts, beyond those described above, to a Third-Party Provider you may use. You understand and agree that, while you are free to provide additional payment as a gratuity to any Third-Party Provider who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary.

Following rules may apply to any or all transactions:

For booking requests made in advance (more than 48 hours prior to the booking start time)

If Booking Request is “accepted” by the Qooley within 24 hours after receiving the Booking Request from the Traveler.

If the Booking has not been canceled by either Qooley or Traveler at 48 hours before booking start time –

  • The Traveler’s security deposit of 20% of the total cost of the booking is automatically deducted and processed at this time
  • The Traveler and Qooley both get access to each other’s masked phone number, to have the ability to call or SMS each other
  • The Traveler can no longer change their location on the app, and must contact the Qooley to discuss any additional changes or requests
  • Upon completion of trip, a second transaction obtains the rest of the amount (80%) of the total cost of the booking from the Traveler.

 

If the Qooley or the Traveler cancel trip more than 48 hours before meeting time

  • Traveler does not get charged 20% security deposit

 

If the Qooley cancels within 48 hours of the booking start time

  • Security Deposit is fully refunded to Traveler

Unless it’s an extenuating circumstance (see below section), all the following apply

  • The Qooley is penalized 5% of the total booking cost, which is automatically deducted from next booking’s earnings
  • The Qooley receives Cancellation Penalty Point (upon significant accumulation of cancellation penalty points, as determined by Qooley LLC, our company has the right to close the Qooley Member Account temporarily or permanently, as it deems fit)

 

If the Traveler cancels within 48 hours of the booking start time

Unless it’s an extenuating circumstance (see below section), all the following apply

  • Traveler is penalized 20% of the total cost of the booking (the entire security deposit).

 

If the Booking request is not accepted by the Qooley within 24 hours of receiving the booking request from the Traveler

  • The booking is automatically cancelled; no refunds, no transactions take place
  • The booking disappears from the Bookings page of both Qooley and Traveler
  • The Traveler gets a notification saying the Qooley did not respond to the request, and the pending booking request has been removed.

 

If the Booking request is declined by the Qooley within 24 hours of receiving the booking request from the Traveler

  • No security deposit charged to the Traveler.
  • The Booking disappears from the Bookings page of both Qooley and Traveler.
  • The Traveler gets a notification saying the Qooley has declined the request.

 

For booking requests made less than 48 hours before the start time of the booking

If the Booking request is Accepted by the Qooley within 24 hours of receiving the Booking request from the Traveler

  • The Traveler’s security deposit of 20% of the total cost of the booking is automatically deducted and processed at this time at the time of acceptance.
  • The Traveler and Qooley both get each other’s masked phone number, so they both have the ability to call or SMS each other
  • The Traveler can no longer change their location on the app, and must contact the Qooley to discuss any additional changes or requests

 

Booking has not been canceled by either Qooley or Traveler at any time before the booking start time.

  • If the trip is completed, a second transaction obtains the rest of the amount (80%) of the total cost of the booking from the Traveler.

 

The Qooley cancels at any time before the booking start time.

  • Security Deposit is fully refunded to Traveler.

Unless it’s an extenuating circumstance (see below section), all the following apply

  • The Qooley is penalized 5% of the total booking cost, which is automatically deducted from next booking’s earnings.
  • The Qooley receives Cancellation Penalty Point.

 

The Traveler cancels at any time before the booking start time.

Unless it’s an extenuating circumstance (see below section), all the following apply

  • Traveler is penalized 20% of the total cost of the booking (the entire security deposit).

 

Booking request is not accepted by the Qooley within 24 hours of receiving the booking request from the Traveler

  • The booking is automatically cancelled; no refunds, no transactions take place
  • The booking disappears from the Bookings page of both Qooley and Traveler
  • The Traveler gets a notification saying Qooley did not respond to the request, and the pending booking request has been removed.

 

Booking request is declined by the Qooley within 24 hours of receiving the booking request from the Traveler

  • No transactions
  • The Booking disappears from the Bookings page of both Qooley and Traveler.
  • The Traveler gets a notification saying the Qooley has declined the request.

 

  1. Report Incident / Request Refund

A “Report Incident” button will appear in the Bookings page for both the Traveler and the Qooley under each ongoing or completed activity.  The resolution of these issues will take place outside of the app for the MVP.  Qooley LLC can distribute funds to either party via admin portal.

 

No Show

The Traveler claims the Qooley did not show up past the courtesy wait time of 15 min.

  • If the Traveler wins the claim, the Traveler receives full refund of the security deposit of 20%.

Unless it’s an extenuating circumstance (see below section), all the following apply

  • The Qooley is penalized 5% of the total cost of the booking, which is automatically deducted from the next booking’s earnings.
  • The Qooley receives No Show Penalty Point (upon accumulation of significant number of such “No Show” Penalty points, Qooley LLC has the right to cancel the Qooley Member Account temporarily or permanently, as it deems fit)

The Qooley claims the Traveler did not show up past the courtesy wait time of 15 min.

Unless it’s an extenuating circumstance (see below section), all the following apply

  • If the Qooley wins claim, the Traveler is penalized 20% of booking total cost of the booking (full security deposit).
  • The Qooley receives 10% of this amount and Qooley LLC keeps 10%.

Both parties claim the other party is no show

  • The same rules mentioned above will be followed for penalizing whichever party is at fault, upon full investigation by Qooley LLC

 

Unsatisfactory Experience

  1. Qooley LLC will keep a log of such instances, as “complaints”.  Each complaint submitted against either the Traveler or the Qooley will be investigated by Qooley, LLC to make an informed decision to take further actions.
  2. Upon accumulation of significant amount of such complaints, Qooley LLC has the right to deactivate Qooley Member Account temporarily or permanently, as it deems fit.

 

Illness / Health-related issue

  1. If the illness or health issue is not associated with the “Activity” (or “Service”) then the resolution will be made through investigation by Qooley LLC.
  2. If the illness or health issue is directly related to the activity either party was participating in due to Qooley’s fault (any Traveler gets hurt during activity due to Qooley’s negligence), then the Traveler will receive a full refund of the security deposit
  3. If illness or health issue is a result of Traveler’s fault (traveler gets hurt due to traveler’s own negligence or Qooley gets hurt due to traveler’s negligence), then the Traveler gets no refund, the Qooley keeps full earnings.

 

Criminal Incident

Resolution will be made through investigation by Qooley LLC.

  1. If the Qooley’s fault (the Qooley engages in any criminal activity towards any of the Travelers or any person participating in the activity), then the Traveler gets full refund of the security deposit.
  2. If the Traveler’s fault (traveler engages in any criminal activity towards the Qooley, any of the other Travelers, or any person participating in the activity), then the Traveler gets no refund and the Qooley keeps full earnings.

 

Extenuating Circumstances

For each extenuating circumstance, the Traveler or Qooley must provide documentation and proof of event that led to cancellation, within 30 days after the cancellation, in order to receive the refunds for the Traveler, or not be charged a penalty for the Qooley. Following events will be considered as Extenuating Circumstances. A Medical Emergency, death in family, or unforeseen events (Natural Disasters, bad weather conditions, other life events that directly cause damage to activity or Qooley/Traveler and could not have been prevented by Qooley or Traveler.